Rules for Success from Bill Marriott
1. Challenge your team to do better and do it often.
2. Take good care of your associates, and they will take good care
of your customers, and they will come back.
3. Celebrate your peoples' success, not your own.
4. Know what you're good at and keep improving.
5. Do it and do it now. Err on the side of taking action. This is
one of my favorite rules for success. There is such a thing as
"analysis by paralysis" ... don't get weighted down by
indecision. Go with your gut.
6. Communicate by listening to your customers, associates and competitors.
7. See and be seen. Get out of your office, walk the talk, make yourself visible and accessible.
8. Success is always in the details.
9. It's more important to hire people with the right qualities than the specific experience.
10. Customer needs may vary, but their bias for quality never does.
11. Always hire people who are smarter than you are.
12. View every problem as an opportunity to grow.
John Williard "Bill" Marriott
American businessman who is the Executive Chairman and Chairman of the Board of Marriott International. He joined the Marriott Corporation in 1956, was elected Executive Vice President and a member of the Board of Directors in January 1964 and president of the company in
November 1964, Chief Executive Officer in 1972 and Chairman of the Board in 1985. He
introduced the practice of Revenue Management to the hotel industry.
(1932 - )
- "Flaming enthusiasm, backed up by horse sense and
persistence, is the quality that most frequently
makes for success.
American writer and lecturer and developer of the self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills courses. Born into poverty he authored "How to Win Friends and Influence People" (1936) a massive bestseller that remains popular today. He also wrote "How to Stop Worrying and Start Living" and other books.
(1888 - 1955)
- "I am not afraid to swing and miss."
- "Leaders get out in front and stay there by raising the
standards by which they judge themselves - and by which
they are willing to be judged."
- "A manager is not a person who can do the work better than
his men; he is a person who can get his men to do the work
better than he can."
Frederick W. Smith
Founder, Chairman, President, CEO of FedEx Corporation
- Inducted in the Junior Achievement U. S. Business Hall of Fame (1988)
- Chief Executive Magazine's CEO of the Year (2004)
- Kellogg (School of Management) Award for Distinguished Leadership (2008)
- The Franklin Institute's Bower Award for Business Leadership (2008)
- Tony Janis Award for distinguished contributions to commercial aviation (2011)
- Member, Aviation Hall of Fame
- Driver behind the World War II Veterans Memorial
- Supporter of ORBIS International
- Member/Former Member of various corporate Board of Directors and Board of Governors
- St. Jude Children's Research Hospital and the Mayo Foundation
- Chair, the Business Roundtable's Security Task Force
- Member of The Business Council and the Cato Institute
(1944 - )
- "Whether you think you can, or think you can't,
you are usually right!"
- "A business absolutely devoted to service will have only
one worry about profits. They will be embarrassingly
- "Failure is the opportunity to begin again more intelligently."
American Industrialist, Founder of the Ford Motor Company
(1863 - 1947)
- "Change before you have to."
- "Control your own destiny or someone else will."
- "Before you are a leader, success is all about growing
yourself. When you become a leader, success is all
about growing others."
- "Good business leaders create a vision, articulate the
vision, passionately own that vision, and relentlessly
drive it to completion."
CEO and Chairman, General Electric (1981 - 2001)
American Chemical Engineer, Business Executive and Author
Fortune Magazines' "Manager of the Century", 1988
(1935 - )
- "When you cease to dream you cease to live."
- "To measure a man, measure his heart."
- "Failure is success if we can learn from it."
American Businessman and Adventurist
Son of B. C. Forbes, founder of Forbes magazine
(1919 - 1990)
- "Any time I have seen someone accomplishing something
magnificent, they have been a monomaniac on a mission.
A single-minded individual with a passion."
- "Plans are only good intentions unless they immediately
degenerate into hard work."
- "The aim of marketing is to know and understand the
customer so well the product or services fit him and
Peter DruckerAustrian-born American management consultant, educator and author, whose writing contributed to the philosophical and practical foundations of the modern business corporation. He invited the concept known as management by objectives.
(1909 - 2005)
- "If people aren't calling you crazy, you aren't thinking
- "There is no greater thing you can do with your life and your
work than to follow your passions in a way that serves the
world and you."
- "My interest in life comes from setting myself huge apparently achievable challenges and trying to rise above them."
- "Records are made to be broken. It is in man's nature to continue to strive to do just that."
Sir Richard Branson
English business magnate and investor.
Best known as the Virgin Group of more than 400 companies (Virgin Atlantic Airlines, Virgin Records, Virgin Mobile, etc.), co-owner of Lotus F1 Racing, holder of numerous World Records, knighted by Prince Charles at the intent of Queen Elizabeth.
(1950 - )
- "Leaders don't create followers, they create more leaders."
- "Excellent firms don't believe in excellence -
only in constant improvement and constant change."
- "The whole secret of our success is being able to con
ourselves into believing that we're going to change the
world because statistically we are unlikely to do it."
- "Winners must learn to relish change with the same
enthusiasm and energy that we have resisted it in the past."
- "I know it sounds crazy, but you've got to let what you're
going to do find you, rather than you pursuing it."
- "Remember my mantra: distinct... or extinct."
Tom PetersAmerican writer on business management practices.
His books advocate solving business problems with as little business-process overhead as possible, empowering decision-makers at multiple levels of a company, and encourage personal responsibility to meet the challenges of the New Economy.
(1942 - )
An often quoted section from his 2005 book, Talent, he wrote:
"The harsh news: This Is Not Optional. The microchip will colonize all rote activities.
And we will have to scramble to reinvent ourselves - as we did when we came off the
farm and went into the factory, and then as we were ejected from the factory and
delivered to the white-color towers. The exciting news (as I see it anyway): This Is
Not Optional. The reinvented you and the reinvented me will have no choice but to
scramble and add value in some meaningful way."
- Peters, Thomas J (2005). Talent. Tom Peters Essentials Series 3. Dorling Kindersley.
- "Nearly every moment of every day we have the
opportunity to give something to someone else - our
time, our love, our resources. I have always found more
joy in giving when I did not expect anything in return."
- "Each person's destiny is not a matter of change; it's a
matter of choice. It's determined by what we say, what
we do, and whom we trust."
- "It is when we stop doing our best work that our
enthusiasm for the job wanes. We must motivate
ourselves to do our very best, and by our example lead
others to do their best as well."
- "My business grew on my understanding that customers
are always looking for someone who is dependable and
polite and will take care of them."
- "One of the most meaningful truisms I have learned about
leadership is that it's all about action."
- "I believe that you can combine biblical principles and
good business practices. I testified before Congress ... on how to be honest and successful
at the same time.
- "No goal is too high if we climb with care and confidence."
- "As Christians, we have an obligation and responsibility to abide by the principles of the Bible."
- "Don't dismiss the importance of making fun a priority."
- "The one thing I take more joy in than anything else in the world is seeing young people
- "Reputation yields constants. Constants create cultures."
- "The joy you get in being in the restaurant business is not ringing the cash registers, but the
compliments that you receive on your employees and on your food."
S. Truett Cathy
An American entrepreneur who founded the fast food restaurant chain Chick-fil-A
Personal website http://www.TruettCathy.com
His chain started in Hapeville, GA outside Atlanta in 1946 called Dwarf Grill due to the small size.
Later he, his brother and business partner Ben, created the chicken sandwich that became their
signature menu item.
Mr. Cathy funded various college athletic events, gave $1,000 scholarships (over $23 Million worth)
to employees, founded the WinShape Foundation to shape winners. He fostered children for more
than 30 years.
- Recipient of the William E. Simon Prize for Philanthropic Leadership in 2008
- Member, Omicron Delta Kappa and the National Leadership Honor Society and received their
highest award, the Laurel Crowned Circle Award in 2009.
- Additional awards included:
- the Normal Vincent and Ruth Stafford Peale Humanitarian Award
- the Horatio Alger Award
- the Boy Scouts of America Silver Bullalo Award
- He was inducted into the Junior Achievement US Business Hall of Fame in 2003
- Member of Pi Kappa Alpha and Delta Sigma Pi Fraternities
- In 2007 Forbes magazine named Cathy as the 380th richest man in America and the 799th
richest in the world with an estimated net worth of $1.2 Billion USD
- President George W. Bush bestowed the President's Call to Service Award to Cathy in 2008
- Cathy was inducted into the Indiana Wesleyan University Society of World Changers on April 3
2011. He was also conferred an honorary doctorate of Business
- In May 2012, Cathy received an honorary doctorate along with presidential candidate
Mitt Romney at the Liberty University's spring commencement ceremony
- In 1997 Cathy received an honorary degree in Doctor of Humane Letters from Oglethorpe
- In 2013 he was inducted as a Georgia Trustee by the Georgia Historical Society in conjunction
with the Governor of Georgia to individuals who's accomplishments and community service
reflect the ideals of the founding body of Trustees, which governed the Georgia colony from
1732 to 1752
He authored 5 books:
- Cathy, S. Truett (2010), Wealth, Is It Worth It?, Looking Glass Books, ISBN 1929619405
- Cathy, S. Truett (2007), How Do You Do It, Truett?: A Recipe for Success,
Looking Glass Books, ISBM 1929619332
- Cathy, S. Truett (2004), It's Better to Build Boys Than Mend Men,
Looking Glass Books, ISBN 1929619200
- Cathy, S. Truett (2002), Eat Mor Chikin: Inspire More People,
Looking Glass Books, ISGM 1-929619-08-1
- Cathy, S. Truett (1989), It's Easier to Succeed Than to Fail,
Thomas Nelson, Inc, ISBN 0840790309
Also See: Leadership for Videos from The Cathy Family, CathyFamily.com
(1921 - 2014)
- "Chains of habit are too light to be felt until they are too
heavy to be broken."
- "Let blockheads read what blockheads wrote."
- "It takes 20 years to build a reputation and five minutes to
ruin it. If you think about that you do things differently."
- "A public-opinion poll is no substitute for thought."
- "You only have to do a few things right in your life so long as you don't do too many
Warren BuffetAmerican Business Magnet, Investor and Philanthropist
Primary Shareholder, Chairman, CEO of Berkshire Hathaway, Inc.
Quote for BRK-A Shares (Berkshire Hathaway Inc. CI A)
(1930 - )