Updated 08/17/2017

     This one should be easy. If we’re not talking, we’re listening, right? Well, not exactly.
     A lot of times, we think we’re listening, but we’re actually planning what we’re going
     to say next. True listening means focusing solely on what the other person is saying.
     It’s about understanding, not rebuttal or input. Learning how to suspend judgment
     and focus on understanding the other person’s input is one of the most important
     skills you can develop.

     Listening is a bit like intelligence—most everyone thinks they’re above average (even
     though that’s impossible). A study at Wright State University surveyed more than 8,000
     people from different verticals, and almost all rated themselves as listening as well as
     or better than their co-workers. We know intuitively that many of them were wrong.

     There’s so much talking happening at work that opportunities to listen abound. We
     talk to provide feedback, explain instructions, and communicate deadlines. Beyond
     the spoken words, there’s invaluable information to be deciphered through tone of
     voice, body language, and what isn’t said. In other words, failing to keep your ears
     (and eyes) open could leave you out of the game.
     FROM: 9 Skills You Should Learn That Pay Dividends Forever by Dr Travis Bradberry
                   Published in LinkedIn on 08/14/2017